FAQ — Anicca

FAQ

Common questions

If yours is not here, send it over. We answer these ourselves.

What conversations can I analyze?: Anything you have a recording of: meetings, one-on-ones, sales calls, coaching sessions, presentations. Upload audio or video in any common format (MP3, WAV, M4A, MP4 and others). You can also paste a Zoom, Google Meet or Microsoft Teams link, and Anicca will join the call as a participant and record it for you.
Do I need an account?: Yes. Analysis requires a free account, which takes about a minute to create and does not ask for a card. The free plan gives you 90 minutes of analysis a month and keeps your history, so you can look at patterns across conversations rather than one at a time.
What happens to my recordings?: Your audio and transcripts are kept in our private cloud storage, which is what lets you go back to a session, replay a particular moment, and see how you have changed over time. Nothing is ever sold, and nothing is shared outside your account. The one exception is that if you belong to a team, your lead can see the group’s aggregate patterns, never your recordings or transcripts. You can delete any session yourself.
How accurate is the analysis?: Transcription and speaker separation are handled by a specialist speech model, and the coaching is generated by a large language model reading the full transcript. It is reliable on the things it measures: who spoke when, what was asked, and which phrasing opens or closes a conversation. It is not a lie detector, and it has no view on whether you were right.
What does the generative score mean?: It measures how much of your language opens dialogue up rather than shutting it down. Higher scores mean more curious, possibility-focused phrasing. It sits alongside a listening score (your talk-vs-listen balance per speaker) and a questions score (how many real questions you asked, and how open they were).
Will my team see my conversations?: Not your recordings, and not your transcripts. A team lead sees how the group is trending in aggregate, never an individual conversation. Sessions you mark as excluded do not count toward your own dashboard either.
Can I cancel?: Whenever you like, from Settings. You keep access until the end of the period you have already paid for, and your history is still there on the free tier afterwards.